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Case Study
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Taking up fixed price projects involves a high level of foresight and expertise in the required fields at the same time. A-1 Technology took up the challenge one year back when working with a leading company to develop and manage a Hotel Management Software.
The price and the cost of the project were determined after getting the specifications from the client. The development team then analyzed the requirements and made the projections for the future requirements of the project to decide the time and cost.The efficiency of the firm increased two-fold as a result of the application so developed.
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 How is the trouble ticket different from the usual Customer care?
Customer care ordinarily deals with general queries by customers that can be resolves there and then by the customer care representatives. On tha other hand a trouble ticket system helps in resolving customer complaints and issues regarding specific functional areas.
How does it work?
The queries in the form of a mail are recognized as belonging to a typical functional area such as billing, accounts, etc. and then routed the corresponding department where it can be resolved by the concerned person.
What additional features does it offer?
A-1 Technology enables customer service representatives to manage, track, resolve, and report on customer feedback from all sources. Customer communications received via mail, phone, fax, email, web form can all be stored and accessed within one centralized source
What are the results?
This complaint Handling system will help you reach the root of the problems your customers face. Through continuous efforts it will enable you to understand their preferences better, build positive relationships with your customers and increase loyalty.
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Sample
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